Developer

In smart assessment questionnaires, can we store both previous and original responses somewhere?

I have a requirement: if an internal user changes responses for any questions on internal questionnaires, they should be able to see the previous responses as well. How do we enable this? Thanks in advance.

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The code editor in my new instance seems old

Hi community, I had recently been given a new client to administrate, and once I entered the instance I quickly noticed that the code editors seem to be "old-fashioned"This instance is in Zurich, that's why I cannot understand how this editors are no...

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Disable remove row (X) in a MRVS

Hi, I'm writing a script to disable a few buttons of a MRVS, but my script doesn't work with the remove rox (x). I'm seeing a few post about it but the scripts that i saw didn't work either, I believe it's something wrong with what i wrote. I will le...

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How to import records into the sc_req_item table using an Excel file and the ServiceCatalog API?

Hello,I have the following requirement that I am trying to implement.1. I have created a simple catalog item that looks like this:Variables:Requested for (requested_for)Request summary (request_summary)Detailed description (detailed_description)2. I ...

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We are getting audience in addQueryParameter('audience','unique id '); No idea how we are getting ?

We are getting audience in addQueryParameter('audience','unique id '); No idea how we are getting?addQueryParameter data we are storing in the application registry.Kindly help me to resolve this puzzles.

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Resolved! Need help with Update Set migration

Hi Team,I’m trying to understand the best approach for migrating an Update Set between ServiceNow instances and wanted to get some guidance from the community.My scenario is fairly simple:Development instance → Test instanceStandard Update Set migrat...

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ERROR on the HTTP Method Test, in a RES Message

Hello everyone!I have to make an integration, so I´ve created a REST Message with its HTTP Method. Then I´ve created a Script Include to call it.The thing is that I need ONLY the name of the person, but I cannot filter this out.This is the JSON im ge...

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Catalog variable Date/Time validation – 2 working days (Sun–Thu) with hour‑based lead time

Hi Community,I’m working on a Service Catalog Date/Time variable validation and would like confirmation or suggestions for improvement.Variable DetailsVariable name: time_to_send_out_commsVariable type: Date/TimeUsed on: Service Request (SR)Business ...

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Amazon QuickSight returning a hallucinated or generic summary for a ServiceNow incident via MCP

When querying an incident through the ServiceNow MCP connector, instead of returning details specific to the actual incident, AQS is responding with what appears to be a default/templated summary that has no relation to the incident in question. Woul...

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Linking to a url that is only available on internal server?

We have knowledge articles that point to internal resources (not accessible except when on the local network or when connected via VPN)Is there anyway to allow for the urls to redirect cleanly, without having the user right-click to open a new tab. C...

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create Drop down menu with child cases in the ALL Records Section

Hi,I have a requirement, kindly advise if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW. I created it using Core UI but they want it for CSM. Kindly help. RegardsSuman P.

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I am getting 'No Content Available' Issue in Service Operation Workspace - UI Builder

I duplicated the out-of-the-box (OOTB) Home Page variant, customized it, and deployed it from Dev to Test. While all customer updates/update sets were successfully deployed into the Test instance, the Service Operations Workspace (SOW) is displaying ...

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REST API pagination doesn't make sense

I get the no. of records in sys_attachment: Then I query the last record with this: 1 record in the response, so far so good.Now I sort in reverse order: No result?

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pre-chat questions

While using the chat support option in CSM, customer starts a chat conversation from the service portal. Then it routes the customer to the available agent using AWA.Can we show few options to select when the customer starts a chat conversation?Base...

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UI Builder : Dynamic data binding for a list component fixed query inside a repeater not working

An issue with UI Builder where a Record List component inside a Repeater does not correctly apply a dynamically bound value in its fixed filter. This results in incorrect data being shown for each repeated item.Key pointsUse case: Display child relat...

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