Client Script not working on Service Portal

[Zod]

Hi Experts,

I understood, that normal client scripts will not work on service portal ... I also found some posts regarding this issue, but I don't get it. How to achieve ... you anyone please tell me in more detail what to do?

My on client scripts is something like this ...

function onLoad() {

  if (g_form.getUniqueValue() !== g_user.userID)

  {

  g_form.removeOption('u_abc', 1);

  g_form.removeOption('u_def', 1);

}

  }

[Patrick Fedigan]

Hello,

Have you tried to set the UI type of the script to Both? Mobile and Desktop?

Cheers,

[Ivano B]

Hi Vem

According to this document

documentation/client_scripting.md at master · service-portal/documentation · GitHub

the script is absolutely ok.

Just in case i tried a similar code on my instance.

and it work fine. Please have a look to the next screenshots.

Just one thing. Did you select on the UI Type for the on Load 'Both' ?

Cheers

R0b0

[Zod]

In fact the UI Type was good to mention! 😉

Anyhow - it does not work. But I assume this might result due to other adjustments that where done on the widget. Have to check.

Will also check my dev instance ... if that is an home made issue ...

Thank you for the moment.

Will report back ... .

[Zod]

Just checked the Developer instance .... DOES not work either.

client script (on load, sys_user table, ui type both)

function onLoad() {

  if (!g_user.hasRole("xxxxxxx"));

  alert("Disable should be removed");

  g_form.removeOption('notification', 1);

  }

Added notification to portal view ....

Works fine - just NOT in Service Portal ... ;-(.

Also no Alert Message in SP