Client Script not working on Service Portal

[Zod]

Hi Experts,

I understood, that normal client scripts will not work on service portal ... I also found some posts regarding this issue, but I don't get it. How to achieve ... you anyone please tell me in more detail what to do?

My on client scripts is something like this ...

function onLoad() {

  if (g_form.getUniqueValue() !== g_user.userID)

  {

  g_form.removeOption('u_abc', 1);

  g_form.removeOption('u_def', 1);

}

  }

[Zod]

Still not working.

Alter shows nothing if field empty and the date in case field filled - so this should be ok, just the g_form.setDisplay('u_xxx', false) does not work for empty.

For bolean fields it does not show anythin via the altert - neither with or without .toString()

[Ivano B]

Hi Vem

It doesn't sound good.

I tried on my instance your code with a true/false field on the asset table

It works fine.

Have a look.

Are you sure you have that field (u_xxx) on the form ?

What's the type of that field (u_xxx) ?

Are you sure there isn't another client script messing around with that field ?

Did you check if the field is mandatory ?

Cheers

R0b0

[Zod]

Are you sure you have that field (u_xxx) on the form ?                                                                              

>>> yes

What's the type of that field (u_xxx) ?                                                                                                                                          

>>> date

Are you sure there isn't another client script messing around with that field ?    

>>> if so, it would not force any other action - BUT I have ui-policies that do the same as the client script, just they do not work either ... if I disable the Clients Script, the ui_policies do NOT apply ...

Did you check if the field is mandatory ?

>>> no is not mandatory (but read only)

[Ivano B]

Hi Vem

It wasn't clear it was a date.

Try this one than

function onLoad() {

  alert('u_xxx is ' + g_form.getValue('u_xxx'));

  if (g_form.getValue('u_xxx').toString() === '')       {                       /

          g_form.setDisplay('u_xxx', false);                           // Hide

  }

}

For a date that syntax doesn't make sense. It won't work.

On the other hand if you can convert the date to a string and the string is empty the code between the if should be finally triggered.

ps i tested on my instance first..it should work on the portal as well

Cheers

R0b0

[Brian Lancaster]

I have noticed that g_user is not listed in the support and unsupported scripts at all.   Supported and unsupported client scripts