client script on dot walk fields?

[jerryzhou]

Hi,

  Is there a way to run a client script   against a dot walk fields? I have a client script to check the format of requiter's phone number. It works well when user change phone number from the requester form.

            But , this field is dot walked into the main case form via the requester reference field, when user change the phone number from the main case from,   it goes through to the requester record without check the format, I try to get the client script on the main case form, but could not find the field (no dot walk from the field list for client script)

  could some suggest a way to check the phone format on the dot walked field? Or I missed something?

Thanks!

Jerry

[yltsai]

Question 1: Did the change translate from the "main case" form to the "requester form"?

Question 2: Is the "main case" form a record of the table User?

Question 3: What the client script looks like?

Question 4: What the client script does for your development?

If you answer "yes" to questions 1 and 2, you should use a business rule to validate the User table telephone format to stop any users put in different format. Then, you do not need a client script to check the format of a requester's phone number.

[jerryzhou]

HI yitsal,

  Yes to 1,   The main case form is something like a incident   form

Business rule   react only after the user click save,

we do need to client script on the requester form, which will also be used fpr creating,, modify requester records directly on the form.

Thanks!

Jerry

[Shishir Srivast]

Hi Jerry,

I don't think it's possible to create onChange Client Script script on dotwalking field. You need to use g_form.getReference in your client script. You can create the onChange Client script on your main field (requester) and then getrefernce to phone number to validate if it's valid or not, Please find below sample and references that will help you.

functio
function onChange(control, oldValue, newValue, isLoading) {   
     if (isLoading)   
           return;   

     // If User is empty, clear   
     if (newValue == '') {   
           g_form.setValue('u_phone_number', '');   
           return;   
     }   

     // getReference will run an ajax call to the server to get the data.   When the data is returned, setManager is executed as the callback function   
     var caller = g_form.getReference('caller_id', setManager);   
}   

// caller contains the record fields retrieved by getReference when the callback is executed   
function setManager(caller) {   
     if (caller)   
             g_form.setValue('u_user_manager', caller.mobile_number); 
       // Have your code here to validate the phone number
}   

http://wiki.servicenow.com/index.php?title=GlideForm_(g_form)#getReference

[jerryzhou]

Hi Shishir,

  They may not change the requester, but simply change the phone number associated directly. I thought make those read only and force they to open the requester record for any updae, but client prefer to update these without another 1 or 2 click...

May need to sue the web object instead?

Thanks!

Jerry