Client script onChange

[snowuser111]

Hi,

Can anyone help please.

I have a reference field(sys_user) in incident . When a user is selected automatically the other field (u_user_manager) should populate the manager of the user.

Thanks

[manikorada · Accepted solution]

You need to have a Client Script as:

1. function onChange(control, oldValue, newValue, isLoading, isTemplate) {
2.     if (isLoading || newValue == '') {
3.           return;
4.     }
5.     var user = g_form.getReference('<<fieldname>>');
6.     g_form.setValue('u_user_manager', user.manager);
7.    
8. }

[Pradeep Sharma]

Hi Snowuser,

You can achieve this req with the help of Dot-Walking. Here is the more details.

http://wiki.servicenow.com/index.php?title=Dot-Walking

Alternatively you can use the below client script

function onChange(control, oldValue, newValue, isLoading) {

     if (isLoading)

           return;





     if (newValue == '') {

           g_form.setValue('u_user_manager', '');

           return;

     }





     if (!g_form.getControl('u_user_manager'))

           return;





     var caller = g_form.getReference('caller_id', setManager);

}





function setManager(caller) {

     if (caller)

             g_form.setValue('u_user_manager', caller.manager);

}

[snowuser111]

Thanks all for the script. The scripts are working but only issue is I am getting sys_id of the manager in the field, not the name

[manikorada]

snowuser11,

Check if the manager field is a reference field to user table. if not please change it like that.

[Pradeep Sharma]

Make sure the manager is a reference field to the sys_user table.