first create script include mark that check box client callable
var test = Class.create();
test.prototype = Object.extendsObject(AbstractAjaxProcessor, {
ajaxFunction_LocationAjax : function() {
var fo='';
var customerID = this.getParameter('sysparm_custid'); //paramter from the client side
var ag = new GlideRecord('cmdb_ci');
ag.addQuery('name', customerID);
ag.query();
while (ag.next()) {
fo= ag.sys_id;
gs.log('value is :'+fo);
}
return fo;
},
type: 'test'
});
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
//Type appropriate comment here, and begin script below
var customerNo = g_form.getValue('subcategory');
var gajax = new GlideAjax('test'); // call the Script Include class
// call the public method
gajax.addParam('sysparm_name', 'ajaxFunction_LocationAjax');
// pass the sysID to the method
gajax.addParam('sysparm_custid', customerNo);
//callback function is used to return the result, passed to the getXML function
gajax.getXML(callBackLocation);
function callBackLocation(response) {
var answer = response.responseXML.documentElement.getAttribute('answer');
alert(answer);
g_form.setValue('cmdb_ci', answer);
}
}
this did not work...I created the "onchange" script using the script provided. the fields look to be correct 'subcategory' and 'cmdb_ci'
I opened a new incident, set the category to applications, then I set the subcategory to "ReportingServices" which is a "business service" we use often.
Here's the Business Service I'm selecting from that choice list that matches
Alerts Appeared but no value set
