I have a Client Script here where a confirmation message pops-up before proceeding with the user deactivation.
Now, how can I add the following requirement on the script?
If the user being deactivated is the assigned user on the "primary_contact" or "u_authorised_approvers" field on "customer_account" table then an alert message should show up asking to get the assigned user replaced on the mentioned fields first before proceeding with the deactivation.
They cannot proceed with deactivating it unless the user assigned to these fields are replaced.
I even tried to create a Script Include
And called that Script Include in my Client Script but still did not work as expected. Please help.
---
function onCellEdit(sysIDs, table, oldValues, newValue, callback) {
var saveAndClose = false;
if ((newValue == false || newValue == 'false') && g_user.hasRole('sn_customerservice_manager')) {
var userId = sysIDs[0]; // Assuming sysIDs contains the user ID to deactivate
// Call the Script Include to check assignments
var ga = new GlideAjax('UserAssignmentChecker');
ga.addParam('sysparm_name', 'hasAssignments');
ga.addParam('sysparm_user_id', userId);
ga.getXMLAnswer(function(response) {
var hasAssignments = response === 'true';
if (hasAssignments) {
alert('This user cannot be deactivated because they are assigned as a primary contact or an authorized approver. Please replace them before deactivating.');
callback(false);
} else {
var confirmation = confirm('Are you sure you want to deactivate this user? This action cannot be undone.');
if (confirmation) {
saveAndClose = true;
}
callback(saveAndClose);
}
});
} else {
callback(false);
}
}
