Clone case along with variables

[Hafsa1]

I have a requirement to duplicate a customer service case along with all its variables in variable editor.

Suppose a case is created and when analyst make field Private(custom field)  as true, then a duplicate case should get created and assigned to SC-HR team with all values same as current record along with all it's variable. How to achieve it?

[madicherlas]

Hello,

Create a Ui action on the same table and write a server script to copy fields from existing record to new record.

>>>In your case write a before business rule with condition custom field marked to true and use the below script..<<<

var newRecord = new GlideRecord(current.getTableName()); // Create a new GlideRecord for the current table
newRecord.initialize(); // Initialize the new record

// Loop through all fields of the current record and copy their values
var fields = current.getFields();
for (var i = 0; i < fields.size(); i++) {
var field = fields.get(i);
var descriptor = field.getED();
var fieldName = descriptor.getName();

// Exclude system fields (e.g., sys_id, sys_created_on, sys_updated_on) and empty fields if desired
if (!fieldName.startsWith('sys_') && current[fieldName] != null) {
newRecord[fieldName] = current[fieldName];
}
}

newRecord.insert(); // Insert the new record

Please Mark my answer helpful. 

[Ankur Bawiskar]

@Hafsa1 

you can use OOTB Cart API OR CatItem API and set all the variables again on fresh HR case

see these links

How to Submit record producer using script ServiceNow 

Submit the record producer from script 

CatItem - Scoped 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Hafsa1 

Hope you are doing good.

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