Close a canceled Change Request.

[DevtoSME]

Accidently canceled a change request and I need to change the state to closed. It was actually implemented just no on the planed start date so it needed to be force closed. Is there a way to do this?

[Swapna Abburi]

Hi @DevtoSME 

Did you try to update state and close code of change request from background script?

Sample script as below:

var changeNumber = 'Enter your change number';

// Query the change request

var gr = new GlideRecord('change_request');

gr.addQuery('number', changeNumber);

gr.query();

if (gr.next()) {

  gr.state = 3; //update the choice value of closed state here.

  gr.close_code = 'successful'; // Set close code to 'Successful'

  gr.update();

}