Close all the Tasks when Change is Closed

[NehaSNOW]

Hi Team,

I want to Close all the Tasks when the Change Reques (CR) is Closed. For this, I have designed the Flow Designer but when I Change the status of the CR is shows me the Error: - "Invalid Update. Unable to close the Change request as there are open Change tasks."

Please suggest.

[Rafael Batistot]

Hi @NehaSNOW 

May you consider create a business rule? it’s more functionality 

Creante a BL with the condition 

after > updated

(function executeRule(current, previous) {
var grTask = new GlideRecord('task');
grTask.addQuery('parent', current.sys_id);
grTask.addEncodedQuery('stateNOT IN3,4,7');
grTask.setValue('state', '3');
grTask.setValue('work_notes',
"Task has been closed automatically because the associated Change Request (" + current.number + ") was closed."
);
grTask.updateMultiple();
})(current, previous);

[Viraj Hudlikar · Accepted solution]

Hello @NehaSNOW 

This is happening due to OOTB BR named "Check open change_tasks" and before closing CHG request it's always best to close all CTask prior closing the CHG.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Bhuvan]

@NehaSNOW 

There is a Business Rule that checks whether change tasks are closed before closing a change. This is the reason Flow is not getting triggered as the condition is not met. 

Your requirement is a major change in the Change Process flow, so check with your Change Management team if they are fine with automating change tasks closure on change closure. If you do not want to validate change tasks are closed before closing a change, disable this BR and try the flow. 

Below is a sample Flow that will update multiple records and set change tasks to closed when change is closed after disabling the BR,

Thanks,

Bhuvan