Close button on ticket page in the actions section in esc portal

[Luke James]

Hi All, 

I have a requirement to hide the "Close" button on the esc portal for major incidents for any user that does not have the major incident manager role or itil role. 

I've attached the page to this post. 

Anyone know how to do this? 

Kind Regards, 

Luke

[Dr Atul G- LNG]

Hi @Luke James 

I think it is valid to show close button, as end user is the one who confirm and can close the incident once it get resolved.

[Michael_Martin]

All > Portals > Widgets
The widget is called "Standard Ticket Actions"

Once you created a clone of it and added this widget in "Standard Ticket Configuration" for your ticket page, you can adjust the code to your needs.

[Luke James]

Thanks @Michael_Martin. I have cloned the "Standard Ticket Actions" is the visibility of that action buttons controlled in this widget though or in a script include? 

Many Thanks, 

Luke

[Michael_Martin]

Yes. For Incidents you may have an "Incident Standard Ticket Actions" Widget.
Server script approx line 37 you'll see the canResolve, canReopen, canClose function calls from 

global.IncidentUtils()

you can add an own if routine and set the data.canClose only, if it's not a major incident, besides the canClose call from incidentutils.