Close incident after 7 days of being resolved using flow designer.

[bgulshan]

I am trying relative condition, and it is not working, completely skipping the condition

Please suggest a solution which does not include wait for condition.

[Shivalika]

Hello @bgulshan 

You have given wrong relative condition

It should be "Resolved RELATIVE before 7 Days  FROM NOW" 

It means 7 days in future and just before that - it will trigger. 

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Shivalika 

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[Ankur Bawiskar]

@bgulshan 

this is already taken care by OOTB business rule "incident autoclose" and INCs are closed after 7 days of Resolved time

This system property "glide.ui.autoclose.time" holds the value 7

Why to do this with flow designer?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bgulshan]

Yes @Ankur Bawiskar ,

I should have mentioned, this flow is regarding Major incident

[Ankur Bawiskar]

@bgulshan 

So what's your actual business requirement

1) closing resolved Major incidents? -> if yes then it's not best practice to auto close major incidents, those should be manually closed by user with MIM role after resolution has been confirmed

Close a major incident 

OR

2) sending email for closed incidents after 7 days of closure?

If my response helped please mark it correct and close the thread so that it benefits future readers.