Close incident after 7 days of being resolved using flow designer.

[bgulshan]

I am trying relative condition, and it is not working, completely skipping the condition

Please suggest a solution which does not include wait for condition.

[bgulshan]

@Ankur Bawiskar 

Requirement - it should trigger a notification to assignee of major incident after major incident been resolved past 7 days.

via notification assignee will take further manual action.

[Shivalika]

Hello @bgulshan 

Did you try my latest update ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ankur Bawiskar]

@bgulshan 

I am able to select Relative Before 7 Days ago

Try to clear cache using cache.do and then logout and login again

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bgulshan]

Thanks @Shivalika,

Requirement was to trigger notification if incident been resolved 7 days in past

For example, incident should be resolved on 2 April 2025 to trigger the notification on 9 April 2025

Please provide way to achieve this requirement

grateful for your quick response  

[Shivalika]

Ok @bgulshan Its past 

Then change it to 

"RESOLVED is relative before 7 DAYS AGO" 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY