Close incident communication plan when all incident communication plan tasks are complete

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Luke James
Tera Contributor

‎03-22-2024 02:20 AM

Hi All, 

 

I have a requirement, where on a Incident communication plan, when all the incident communication tasks related to it are closed that it then closes off the incident communication plan. 

 

Anyone done this before or have a script for it? 

 

Kind Regards, 

 

Luke

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-22-2024 03:11 AM

Hi @Luke James 

 

Yes, you need to write the script for this. 

 

This might be helpful

 

https://www.servicenow.com/community/itsm-forum/auto-close-incident-when-incident-tasks-are-closed/m...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-22-2024 03:11 AM

Hi @Luke James 

 

Yes, you need to write the script for this. 

 

This might be helpful

 

https://www.servicenow.com/community/itsm-forum/auto-close-incident-when-incident-tasks-are-closed/m...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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