Close RITM once all tasks have been closed

jacobpeterson · ‎10-26-2017

Hello all,

I have a RUN SCRIPT that creates multiple tasks based on a list collector but after it creates the tasks the workflow continues and closes the RITM. I need the RITM to stay open until all of the SCTASK have been closed.

I have tried using this script with a 'Wait for Condition' and while it does stop the RITM from closing, once all the SCTASK have been closed the RITM stay's open.

//Query for all tasks to see if they are inactive
var rec = new GlideRecord('sc_task');
 rec.addQuery('request_item', current.sys_id);
 rec.addQuery('active', true);
 rec.query();
if(rec.hasNext()){
 answer = false;
}
else{
//Continue
 answer = true;
}

Thank you for any help!

awessel · ‎10-26-2017

This is likely caused by the fact that the catalog tasks' closure is not triggering the workflow to continue running. What you'll need to do is create a business rule on the catalog task that triggers the RITM's workflow when the task is closed. That script will look something like this:

var ritmRec = new GlideRecord('sc_req_item');

if(ritmRec.get(current.request_item)) {

         new Workflow().broadcastEventToCurrentsContexts(ritmRec, 'update', null);

}

PS - this BR on the catalog task table should be an after BR as it is interacting with another table.

View solution in original post

Jaspal Singh · ‎10-26-2017

Hi Jacob,

Could you try using rec.next() instead of rec.hasNext().

jacobpeterson · ‎10-26-2017

Jaspal,

Thanks but it did not work.