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Closed incidents showing when "Active" is true filter

Adil N
Tera Expert

I have 3 "Closed" incidents which show up when i use the "Active is True" filter condition - any reason why this is the case? these should not show as active 

1 ACCEPTED SOLUTION

@Adil N Don't forget to accept the answer as a solution if it addresses your question.

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6 REPLIES 6

Sandeep Rajput
Tera Patron
Tera Patron

@Adil N Check the active field on these incidents and see if someone changed this field to true after the closure of the incidents.

@Sandeep Rajput Can you guide me on how I can check this? 

@Adil N Please use the following steps to add active column on the incident list.

 

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@Adil N Don't forget to accept the answer as a solution if it addresses your question.