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05-02-2024 08:03 AM
I have 3 "Closed" incidents which show up when i use the "Active is True" filter condition - any reason why this is the case? these should not show as active
Solved! Go to Solution.

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05-02-2024 08:17 AM - edited 05-02-2024 08:18 AM
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05-02-2024 08:19 AM
I can see that they are showing as "True" but not sure why this has happened? they should show as false as previous but for some reason this seems to be happening today. And security restrictions suggest we cannot change them

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05-02-2024 08:27 AM
@Adil N Please open these incidents and in the activity stream please check who changed the value for this field. Also, you can check the record history and see when and who made changes to this field.
Hope this helps.