We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Closed RITM's should be removed from active request queue

spectura77
Tera Contributor

‎07-09-2024 03:37 AM

Is there a way to remove closed RITM's from my requests in service portal for users.

 

Please guide.

spectura77_0-1720521426962.jpeg

 

 

0 Helpfuls
  • 647 Views
3 REPLIES 3

Slava Savitsky
Giga Sage

‎07-09-2024 04:24 AM

What type of widget is that? And what is the page URL?


Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
0 Helpfuls

spectura77
Tera Contributor

‎07-09-2024 04:44 AM

Widget is My requests -Home>My requests>Requested for me 

 

Page URL is service-now.com/sp?id=requests

 

 

0 Helpfuls

Slava Savitsky
Giga Sage
In response to spectura77

‎07-09-2024 05:06 AM - edited ‎07-09-2024 05:06 AM

The standard My Requests widget looks differently. It must have been customized in your instance. To determine if that is the case, see: Widget diagnostics


Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
0 Helpfuls