Closed skip task - Flow designer

Thomas98
Tera Expert

‎04-24-2023 11:57 AM

We moved to Flow, designer, last month and are kinda new to this. Need help, please!

 

Here is the issue. 

 

When a task is closed skipped it does not update the RITM and REQ. It updates only when the task is close complete. How to I update RITM and REQ when sctasks are one of  "Close complete/ Close incomplete/ Close skipped. 

 

Thomas98_0-1682362525115.png

 

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Michael Fry1
Kilo Patron

‎04-24-2023 12:18 PM

You need to add Stages to your Flow. https://docs.servicenow.com/bundle/utah-build-workflows/page/administer/flow-designer/task/add-stage... 

When you set the stage, a baseline business rule will close the RITM. When the RITM closes, the REQ will close.

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