Closing the incident ticket one field should be editable for user to update

[Jeni2]

Hi,

I have created one field in incident form and it should be editable for ITIL users after the incident ticket closure.

could you please help me to achieve this without impacting the OOtb acl?

[Mahendra RC]

Hello Jeni,

In that case you need to

1. create a write ACL at table level with condition as Incident State is Closed and allow the Write access to itil role

2. create a write ACL at incident.* at all field level with condition as Incident State is Closed and allow the Write access to itil role

3. create a write ACL at incident.your_field_name at field level with condition as Incident state is Closed and allow Write access to itil role user.

Please mark my respsone as helpful/correct, if it answer your question.

Thanks

[Mahendra RC]

Hello Jeni,

Just wanted to check with you, if the above response answered your question. If yes, then please do close this thread/question by marking the appropriate response as correct.

If you still need any further help or guidance on this then please update those on this question.

Thanks

[Jeni2]

Hi Mahendra,

It worked but its allowing ITIL users could edit fields from the list view .

Regards,