auto close button on form in workspace

[jai281997]

Hi Everyone Good morning/Good evening,

I am facing an issue with UI action button on form,

i have a button save and close on related list on change record

when ever i click on save and close button it should close the current change and incident tabs 
ui action button am using

function onClick(g_form) {

    var msg = getMessage("closing the ticket");

    g_modal.confirm(getMessage("please confirm to close"), msg, function(confirmed) {

        if (confirmed) {

            setTimeout(function(){

                g_aw.closeRecord();

                alert("test07line");

            },1200);

        }

    });

}

expected result: when ever i click save and close button on  change record  which is available in incident related list then change tab and incident tab should be close.

Thanks in advance!!

[Ankur Bawiskar]

@jai281997 

it seems you opened the CHG from INC form and hence it got opened in new tab in workspace.

with your workspace client script on CHG table you can only close CHG and not the INC from where you navigated here

try this -> alert doesn't work in workspace client script

function onClick(g_form) {
    getMessage("closing the ticket", function(msg) {
        g_modal.confirm(getMessage("Confirmation"), msg, function(confirmed) {
            if (confirmed) {
                g_aw.closeRecord();
            }
        });
    });
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jai281997]

Thanks for your response,
I have tried removing alerts also but still is closing change record tab, but my for my scenario it should close both change and incident records

function onClick(g_form) {

    var msg = getMessage("closing the ticket");

    g_modal.confirm(getMessage("please confirm to close"), msg, function(confirmed) {

        if (confirmed) {

            setTimeout(function(){

                g_aw.closeRecord();

            },1200);

        }

    });

}

[Ankur Bawiskar]

@jai281997 

I don't think it's possible.

g_aw knows only the current tab which is open.

That's OOTB platform behavior.

Please inform this to your customer and ask them to train their agents.

If my response helped please mark it correct and close the thread so that it benefits future readers.