Hello everyone!
I need to make the cmdb_ci field mandatory in SCTASKs created by a Flow Designer flow.
I initially achieved this using a UI Policy, but my boss suggested that it would be more efficient to handle this requirement inside Flow Designer.
After researching, I realized that Flow Designer cannot directly make a field mandatory — but it could be done using a Client Script.
So, I created the following Client Script:
function onLoad() {
// Retrieve the Short Description field
var shortDesc = g_form.getValue('short_description').trim().toLowerCase();
// Check if the Short Description matches 'deploy'
if (shortDesc == 'deploy') {
// Make the CI field mandatory
g_form.setMandatory('cmdb_ci', true);
}
}
In the Flow Designer, I’m populating the short_description field with "Deploy" (see attached screenshots).
However, the cmdb_ci field is still not mandatory when the SCTASK loads.
I have checked and there are no UI Policies interfering in the cmdb_ci field.
Has anyone faced a similar situation or knows what might be missing?
Thanks in advance for any help!
