CMDB Health Inclusion Rules Questions

[mah1]

Xanadu Patch 6, all plugins updated

I'm not having any success with setting up rules in the CI Class Manager. Nothing changes after I set up rules and run the scheduled jobs.

For example, I want to exclude retired CIs so I set up an Inclusion rule on Configuration Item as follows:

Active Record Condition Install Status in (Installed, Pending Install)

I also set up similar Health Inclusion Rules on Configuration Item for Duplicates and Staleness.  That is, I only want CIs with Install Status in (Installed, Pending Install) to be included when checking for Duplicates and also for checking for Staleness.

Nothing changes after the scheduled jobs run. I thought that by setting the rules at the top level (i.e. Configuration Item) means the rules apply to all classes.

What am I missing here?  How should I be setting this up so that only CIs with Install Status in (Installed, Pending Install) are included?

Thank you!

[Shivalika]

Hello @mah1 

i don't think it works like that. If you already have inclusion rules in the direct table then that will be taken into consideration first. If you don't already have rules in the direct table only then will it start growing up the hierarchy to check for rules. 

Same is followed in identification and reconciliation rules as well. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[mah1]

Sorry but I don't understand what you mean by 'If you already have inclusion rules in the direct table'.  Where do I find these?

Thank you

[Shivalika]

Hello @mah1  

It means, if you have health inclusion rules on "direct child table" then that is applicable, the CMDB_CI inclusion rule won't override that. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Hi @mah1 

Also, make sure the conditions are correct. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY