CMDB Identification and Reconciliation

[Mark Wood]

Hello Experts,

I have two data sources for the Reconciliation rule SG-Work and import set SG-work has priority 100 and import set has priority 200.

I have configured the reconciliation rule for all attributes.

I am trying to update the serial number using import for one CI record whose discovery source is SG-work.

when I am trying to update the serial number it is not updating the serial number which is expected behavior but that ci record's discovery source is getting changed to import set which should not happen. can anyone please guide me is it expected behavior that the discovery source changes every time or not? Thank You.

[AJ-TechTrek]

Hi @Mark Wood 

The reason is you selected the all attribute from both source to update in reconciliation rule, You need to modify the same for import set to update the Serial Number.

Please try with that and confirm.

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Thanks

AJ

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[Mark Wood]

Hello @AJ-TechTrek ,

SG-Work has 100 priority and the import set has 200 then how import set can update the record whose discovery sources SG-Work?

[AJ-TechTrek]

Hi @Mark Wood 

Reconciliation is used to update the attribute from Different Source, in that case Serial Number would not required to update from SG-Work (Means Remove Serial Number Attribute from SG-work) and Serial number to be update by Import Set.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/