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CMDB Query Builder - Add Columns feature is not working

jgangann
Tera Contributor

3 weeks ago

Hello Everyone,

 

We are experiencing an issue in CMDB Query Builder in our instance. When non-admin users try to create or edit a CMDB query and click on "(+)  Add Columns" to select attributes, the list appears empty. For admin users, this functionality works as expected.

 

jgangann_0-1762527753898.png

Browser console shows 500 Internal Server Error when the GUI calls the ServiceNow REST API to retrieve entity attributes.

 

 

  • Has anyone seen this issue where CMDB Query Builder attribute selection fails for non-admin users?
  • Which roles or ACLs are required for non-admin users to retrieve CMDB attributes via Query Builder?
  • Could this be related to Roles, or specific table-level ACLs?

 

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