CMDB Workspace - How to add 'Service and Offerings'

[Rocky5]

Hello Experts,

On CMDB Workspace for a windows server CI, there is 'Service and Offerings' section that has the below tabs like Service Instances, Business Offerings, Technology Management Service, Technology Management Offering..

It currently shows '0', but how/where can we add those for a this CI??

Thanks,

Rocky.

[Dr Atul G- LNG]

Hi @Rocky5 

You need to build the relationship between the SO and the CI, and then it will appear here.

https://www.servicenow.com/community/in-other-news/guideline-how-to-build-csdm-relationship/ba-p/310...

[Rocky5]

Is there a way we add that relationship manually? If so how can we do that?

Thanks,

Rocky.

[Dr Atul G- LNG]

Hi @Rocky5 

if you check the above link, you can do it manually.

https://www.servicenow.com/docs/r/washingtondc/servicenow-platform/configuration-management-database...

[fknell]

Hi @Rocky5,

Most common would be to use Service Mapping & Discovery for the relationships or adding them manually, especially all the offerings.

Hope this helps!