URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

[Mohamed H]

Hello,

I am currently facing a critical issue with my Personal Developer Instance (PDI), which is now showing as "Offline" and is completely inaccessible.

Instance details:
- Instance: dev304261
- Type: Personal Developer Instance (PDI)
- Version: Zurich
- Status: Offline

Error message:
“We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes.”

This issue has been ongoing and is not resolving.

Context:
I am actively building an AI Governance application for the "Build More with Build Agent" competition, and this instance is critical for:
- completing development
- testing workflows
- finalizing my submission

The issue is currently blocking all progress, and the work is time-sensitive.

Actions already taken:
- Refreshed instance multiple times
- Tried different browsers and incognito mode
- Attempted direct URL access
- Waited for recovery, but status remains Offline

Request:
- Can someone confirm if the instance can be recovered or restarted?
- If not, is there any way to restore or access data from this instance?
- Any guidance on urgent recovery options would be greatly appreciated

Thank you in advance for your help.

[Mohamed H]

Adding for visibility: This issue is time-sensitive due to an active Build Agent competition submission. Instance remains Offline and inaccessible.

[Tanushree Maiti]

Hi @Mohamed H 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one. 

As you know there is no support available for PDI.

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.