Hey mate how are you?
Good question, this is one of those areas in ServiceNow CMDB that looks simple in the UI but is actually driven by relationships and CSDM structure behind the scenes.
Let’s go straight to the point:
Why it shows “0”
That “Service and Offerings” section in CMDB Workspace is not manually populated.
It is derived from:
Relationships between the CI (your Windows Server)
Services (Business / Technical)
Offerings (Business / Technical)
If it shows 0, it means:
your CI is not related to any Service or Offering in the CMDB.
Where this data actually comes from
This section is populated based on relationships in:
cmdb_rel_ci (CI Relationships)
service_instance (Service mapping / instances)
CSDM model:
Business Service
Technical Service
Offerings
How to populate it (the correct way)
You have 3 main ways to make those tabs appear:
1) Create relationships manually (quick & direct)
Go to your Windows Server CI:
Open the CI
Go to Related Items → Relationships
Click New
Now create relationships like:
Depends on / Used by → Business Service
Runs on / Hosted on → Application Service / Technical Service
Example:
Windows Server → Runs → Application Service
Application Service → Part of → Business Service
Once this chain exists:
CMDB Workspace starts showing Services and Offerings
2) Use Service Mapping (recommended enterprise approach)
If you’re using:
Service Mapping
Discovery
Then:
Map an Application Service
Let Service Mapping create dependencies automatically
This will:
Create Service Instances
Link CI → Application Service → Offerings
This is the cleanest CSDM-aligned approach
3) Link Offerings via Service (CSDM structure)
Offerings are NOT linked directly to the CI.
They come through:
CI → Technical Service / Application Service → Offering
So you must:
Create a Technical Service (if not exists)
Create a Technology Offering
Link:
Offering → Service
CI → Service (via relationship)
Quick validation checklist
If nothing is showing, check:
Does the CI have relationships in cmdb_rel_ci?
Is it linked to any:
Application Service?
Business Service?
Do those services have:
Offerings created?
Are you aligned with Common Service Data Model (CSDM) structure?
Practical example (real scenario)
Let’s say:
CI: WIN-SRV-01
Application: SAP ECC
Business Service: Finance Operations
You should have:
WIN-SRV-01 → Runs → SAP ECC (Application Service)
SAP ECC → Supports → Finance Operations (Business Service)
Finance Operations → Has → Business Offering (Finance Portal)
Now your tabs will show:
Service Instances → SAP ECC
Business Offerings → Finance Portal
Technical Service → SAP ECC
Key takeaway (this is the mistake most people make)
You do NOT populate that section manually
You model the relationships correctly
The workspace renders it automatically
If you want, I can:
Draw the exact CSDM model for your scenario
Or give you a step-by-step with real tables + fields (including relationship types you should use)
If this solution worked for you, please mark it as Accepted Solution, give it a like, and thank you for your time!
