COE Security Policies
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
While creating a hr case we will choose a hr service right? can we hide that hr service using coe security policy?
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi,
- If the requirement is to hide an HR Service from specific HR agents/groups while creating a case, COE Security Policy is not the right mechanism.
- COE Security Policies are used to control access to HR cases, rather than filtering the HR Service choices on the Case Creation page.
- OOTB HR Criteria can filter available HR Services based on the Subject Person, but it is not designed to hide services based on the HR agent creating the case.
- So if the requirement is specifically Agent/Group-based HR Service visibility, this would need to be evaluated as a Case Creation UI/reference-qualifier customization rather than a COE Security Policy.
- If the requirement is based on the Subject Person, then HR Criteria is the appropriate OOTB option.
Helpful? Please mark the response as Accepted Solution ✅ and close the thread 🔒 — this helps future readers find the solution faster.
Regards,
Sachinvic
✨ ArchX Certified | ✨ 16x ServiceNow AI MVP
