Column visibility in List view and ACLs

[mitzaka]

Hi there, a question which I would love some help with.

I want to show the Short Description column form my change requests into the List view for My Approvals. To do so, I have added the column by personalizing the list view. However, this was only partially successful - I can see the Short Description content with Admin users, but not with other users. With 'regular' users I see this:

I am pretty sure it's a common of ACLs but I can't seem to figure it out. I checked this: Re: Column shown blank in list view in spite of having values

but I still can't get it done.

[mitzaka]

I tried disabling this policy, but still nothing.

I tried as well creating a read ACL on the change form, again no possitive result.

[harikrish_v]

can you check if there is any "Query" business rule on the change_request table checking for specific roles? If there is one, can you deactivate it and try once.

[mitzaka]

Alright, a little update guys. What I did so far:

1. Checked the security policies on Approvals

2. Checked the security policies on Change Requests

3. Checked for business rules on the change_request table for roles

4. I activated the ACL rule debugging, which turned out to provide me with a good derection to where I should continue the troubleshooting. When I impersonate some non-admin (ITIL) user and go to Change, My Approvals I have the following debug output:

Clearly there is some ACL which prevents me from reading task.short_description. I was searching in change_request, but actually it extends from task table, so I will continue digging in the Task ACLs now.

I tried afterwards to create an ACL for task.short_description as read with the required ITIL role. Even cleared the cache, but no luck again.

I just can't seem to figure that out.

[seanpmcclean]

I think that you are on the right track though:   you might try making a read rule specifically on the field, but put in several of the broad roles (i.e. itil) - if that doesn't work I might try the write rule.

[nickhynes]

Did you have any luck with this at all?   I'm experiencing the exact same issue.   People want to see a bit more detail about what their approvals relate to from the list view and Approval For > Short Description would be a sensible way of showing this...if it worked.