com.glide.processors.soap.SOAPProcessingException: Web service update called for a missing record: 1883aa810f3df5001fb4715be1050e38

[ravikumar]

Hello Experts,

We are testing the incident - wsdl in SOAP UI tool. Using the insert we are able to insert a new record in Service now. Now from the soap response, copied the sys_id and we are updating record using the sys_id, it is giving us the following response

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com.glide.processors.soap.SOAPProcessingException: Web service update called for a missing record: 1883aa810f3df5001fb4715be1050e38

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We are stuck with this issue. Please guide us in the regard.

Regards,

Ravi Kumar. M

[Sreeja Gattu]

Hi Ravi,

Iam facing the same issue while trying to update.

Can you please tell me how did u solve the issue.

Thanks

Sreeja

[sraghunath]

I am also facing similar issue. Can any one help me

[priya_s]

Is this Issue Resolved?

[Loki2]

Hi Ravi,

I tried to do the same thing and it gave me the same error of missing record.

Now it clears the picture that our SOAP Outbound is connected to the staging table of the instance and not to the target table, hence it will only update the record present in staging table.

I tried the same and provided sys_id of the record present in staging table and it worked.

It updated the record present in staging table, but the record mapped to it in target table is still not getting updated.

I have also, found out that the import set created while inserting the record is moved to "Loading" state while updating the same.

Due to which the transform did not happened and target was not updated.

Now i'm stuck at this stage the my target record in not getting updated.

Please help me to find a solution for the same.

If you find this helpful then please hit "Like".

Happy to help

[tony_barratt]

Hi Lokesh,

If the target table is an import set table you need to make an insert into this table in order to carry out an update on the target table.

The defined coalesce field in the transform towards the target table will make an update to the target record.

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