com.glide.processors.soap.SOAPProcessingException: Web service update called for a missing record: 1883aa810f3df5001fb4715be1050e38

ravikumar
Kilo Explorer

‎01-22-2015 05:31 AM

Hello Experts,

We are testing the incident - wsdl in SOAP UI tool. Using the insert we are able to insert a new record in Service now. Now from the soap response, copied the sys_id and we are updating record using the sys_id, it is giving us the following response

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com.glide.processors.soap.SOAPProcessingException: Web service update called for a missing record: 1883aa810f3df5001fb4715be1050e38

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We are stuck with this issue. Please guide us in the regard.

Regards,

Ravi Kumar. M

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ankurbindal
Tera Contributor

‎12-26-2017 02:33 AM

Hello,



I am also facing this issue. could you please guide if there are any prerequisite for updates from webservices ?


Few Obeservation points are :-


  1. Able to create new record using the webservice created on incident form [Note :- This is not direct wsdl, but created on same table from webservices] i.e. https://devinstance/u_testweb.do?WSDL
  2. Update failed with error as mentioned in original post,
  3. Able to update incident using direct wsdl i.e. https://devinstance/incident.do?WSDL
  4. Update from SOAP UI Shows sys_id as response when I gave itil permission to admin user but incident was not updated using web services

https://devinstance/u_testweb.do?WSDL




Please guides if there is any prerequisite or i am missing something in the wsdl due to which it is not updating records while it is inserting incidents successfully.




Thanks,


Ankur Bindal


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