Comments as html in activity log

[johann_thordars]

Hi.

We have change the comment field (additional comments) to act as HTML field. But now when I update incident the comment will be added to the activity log as a plain text with html tags in it.
How can I change this so that the comment will also be displayed as html in the activity log?

Johann

[tony_fugere]

This might not be the perfect answer if you're using the WYSIWYG editor on your field, but this is how the Activity formatter will render HTML.

http://wiki.service-now.com/index.php?title=Using_Journal_Fields#Using_CODE_Tags_to_Render_HTML_in_a_Journal_Field

[lilianm_vel]

Hello,

What I would do is as follows:
==> you have your HTML Field where you enter your comment
==> You create a new field (hidden to user) where you copy your comment removing your HTML field. There are scripts such as this: Remove HTML Tags in Javascript with Regex - Stack Overflow

==> you audit the hidden field and not your HTML field.