communication plan set for P1 and P2 Major incidents.

kousarMohammad · ‎04-12-2024

itil should be able to access and send out the communications to the targeted user base, based on the communication plan set for P1 and P2 Major incidents.

Dr Atul G- LNG · ‎04-13-2024

Hi @kousarMohammad

What the issue here? What did you try. OOTB ITIL user can work in Communication.

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Sohail Khilji · ‎04-14-2024

Hi @kousarMohammad,

There must be access open for certain ACLs, UI Pages and modules to access and send communication. but why ITIL it has wide access across users.

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