Conditional Mandatory Attachment

[leahdany]

I'm trying to require an attachment based on a condition. I have done this in the past for other projects but it's simply not working this time. I have tried a few answers I found from the Community but absolutely nothing is working. I am in the Human Resources: Service Portal application. I have a record producer that I've put an onSubmit client script on. I put alerts in to validate that my if statement is evaluating to true and it is, and my alert in the try statement is also firing. Here's my client script:

function onSubmit() {

    // If employee's country is Ireland or United Kingdom and Reason for Change is Salary & Payments require an attachment
    var reason = g_form.getValue('u_tcReason');
    var country = g_form.getValue('user_country');

    if (reason == 'Salary & Payments' && country == 'GB' || country == 'IE') {
        alert('in the if statement for my condition. Country is ' + country);
        try {
			alert('in the try');
            var attachments = document.getElementById('header_attachment_list_label');
            if (attachments.style.visibility == 'hidden' || attachments.style.display == 'none') {
                alert('Need attachments.');
                return false;
            }
        } catch (e) {
            var count = getSCAttachmentCount();
            if (count <= 0) {
                alert('Need attachments.');
                return false;
            }
        }
    }
}

Isolate script: false

UI Type: All

I've also tried this approach:

function onSubmit(){
var value = g_form.getValue('request_type');

if(value == 'b' || value == 'd'){

if(this.document.getElementsByClassName('get-attachment').length == 0) {
		alert('You must add an attachment before submitting this request.');
		return false;
	}

}
}

That doesn't work either. With both approaches I get this error message at the top of the form in native:

[Akshay H Mulky]

Hi,

Did you try this:

https://community.servicenow.com/community?id=community_question&sys_id=de340b29dbd8dbc01dcaf3231f9619a3

[leahdany]

Hi Akshay,

Yes, I have tried that. That UI script does exist in the instance, but I wonder if it's not working because it's in Global on sc_req_item. I'm in an HR scope and on the sn_hr_core_case table.

[Ankur Bawiskar]

@leahdany 

I recently worked something similar for HR Core scope and it worked well for me in Scoped app for record producer

please use this script and try once

function onSubmit() {

// If employee's country is Ireland or United Kingdom and Reason for Change is Salary & Payments require an attachment
    var reason = g_form.getValue('u_tcReason');
    var country = g_form.getValue('user_country');

    if (reason == 'Salary & Payments' && ( country == 'GB' || country == 'IE')) {

	if(window == null){
		// portal
		if(this.document.getElementsByClassName('get-attachment').length == 0) {
			alert('Need attachments.');
			return false;
		}
	}
	else{
		// native view
		var length = $j("li.attachment_list_items").find("span").length;
		if(length == 0){
			alert('Need attachments.');
			return false;
		}
	}
}

}

Regards
Ankur

[leahdany]

@Ankur Bawiskar  I have the exact script as you entered, with Isolate script set to false, but I'm still getting that error message in native.

There's no system property or anything that would be hindering the native portion of the code that I can check, right?