Confidential label file not allow to attach Incident and request Item

dgarad
Giga Sage

‎05-14-2025 05:51 AM

When i tried Confidential label file to attach Incident and request Item i got an error: File type not permitted or mime type does not match the file content.

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Thanks
dgarad
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Anurag Tripathi
Mega Patron
Mega Patron

‎05-14-2025 06:50 AM - edited ‎05-14-2025 06:51 AM

Hi,

Go to the system properties and check if that file type is added on this property

glide.attachment.extensions

 

PS. if you modify this property it will be a platform wide change , not limited to a table or process. So make sure you have necessary approvals.

 

-Anurag
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