configuration changes that are not tracked by update sets

harsha328 · ‎06-22-2016

Hi,

Can anyone tell me the list of configuration changes or important changes that are not tracked by an update set?

I understand that, update sets capture configuration changes and leaves out task or process data. But I have heard that update sets leave out a few important changes. I would like to know what those changes are.

Thank You,

Harsha.

Andras Kisgyorg · ‎06-22-2016

Hi Harsha,

Yes, there are couple significant things which are not captured by update sets,

below is not an exhaustive list:

- Plugin activation: not captured in your update set, you have to make sure appropriate plugins are active on your target instance when moving your update sets

- Scheduled jobs (as mentioned above)

- user Groups - this maybe obvious but important to mention, as groups are often put into condition builders or scripts or assignment rules by referencing their sys_id. They may be exported and imported into target instance (rather than recreated) to match sys_id.

There may be some more which others may add in comments below.

Please let me know if this helped.

best regards,

Andras

View solution in original post

kenappell · ‎06-22-2016

Hi Harsha,

It may be easier to see what is tracked and then you can determine what is not.

http://wiki.servicenow.com/index.php?title=System_Update_Sets#Determining_Which_Customizations_Are_T...

I hope this helps.

Ken

ramireddy · ‎06-22-2016

Scheduled scripts will not capture in update set. And few more with "update_synch" attribute set as false also will not be captured in update sets.

There is a "Force to update" UI Action, you can use, if you want them to forcefully capture in update set.

Manually Add a Record to an Update Set - ServiceNow Guru

Deepa Srivastav · ‎06-22-2016

Hi Harsha,

Schedule job ,record changes etc are not captured in update set .For checking which entries will be captured within an Update Set , follow bellow instructions..

1.Navigate to the sys_dictionary.

2.Personalize the list to include the Attributes column.

3.Filter on Attributes is update_synch=true.

the tables which have the update_synch=true attribute will be captured.

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

harsha328 · ‎06-22-2016

I know the things that are tracked by an update set. I just want to know, if update sets leave out anything that's significant.