Configuration issuse with now mobile app while connecting to PDI

[kummara _siva]

Hi all,

Recently started learning about now mobile app in ServiceNow and now I wanted to try in my mobile .so I downloaded now mobile in my pdi and installed now mobile app in android .while connecting PDI I am getting this error this version of mobile app doesn't work with this instance. Contact your admin for more info.

now check in community as well there is a post suggest check the version as well.

My instance is in Washington and android version is 10 and now mobile is 15.4.0. but in play store this version is available. How can download higher versions or any other thing I need to change so that I can connect PDI to now mobile app.

Thanks in Advance

[Suthan S · Accepted solution]

I believe the issue is with your mobile app version and Android OS version. The latest version of Now Mobile app is 19.3.0.

Now mobile app works well in Washington version.