I want to understand my assessment and survey , where it is configured

PRAGHATIESH S
Tera Expert

Hi,

 

I created a assessment for incident table. When I go to My assessment and survey using navigator, I could see list of assessments need to take.

 

Open any one of the assessment, at the top "This assessment is in regards to Task: INCxxx".

I want to know this message where configured and I have a requirement like when we click on the Incident number it needs to take to other view instead of default view.

 

Anyone have idea, pls share it.

 

Thank you 

1 ACCEPTED SOLUTION

@PRAGHATIESH S 

the message "This survey is in regards to Task: " comes from this line

Seems somebody customized it in your instance to use assessment instead of survey

AnkurBawiskar_0-1741760966336.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@PRAGHATIESH S 

it comes from that OOB UI page "assessment_take2"

I will recommend not to touch that OOB UI page

AnkurBawiskar_0-1741757757909.png

AnkurBawiskar_1-1741757787224.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

Thanks for your response. In the UI page I am not able to find that message 

@PRAGHATIESH S 

the message "This survey is in regards to Task: " comes from this line

Seems somebody customized it in your instance to use assessment instead of survey

AnkurBawiskar_0-1741760966336.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

andrewphilm
Kilo Contributor

The message "This assessment is in regards to Task: INCxxx" is likely configured in the assessment or survey template. Check the assessment properties or UI macro/script displaying this text. For customizing the incident link, you may need to modify the UI action or client script to redirect it to your desired view.