Configuration item field for multiple select item

[gunjan1]

In change form configuration item field allow to select only one CI but I want that multiple CI must be selected.

I tried to change the type from refrence to list but there is error (Invalid update). So how can it be possible.

[dougpenta]

Gunjan you will have to use the Affect CIs related list to attached Multiple CIs to a Change if it is not already there.   Right click at top of form, click "Related Lists" and find "Affected CIs" and add the related list.   Unfortunately you cannot use a GlideList data type to add multiple entries for the CI field.

[gunjan1]

Thanks for reply

But I am confuse related Affected CI and Impacted Services/CI's related list are they different or same. If different then what is difference.

[dougpenta]

The Affected CIs list points to the entire cmdb_ci table while the the "Impacted Services/CIs" list points specifically to the Business Services table (which is one of the extended tables that makes up the whole CMDB).   I understand this may be confusing but Business Services are considered CIs themselves.

[SanjivMeher]

Hi Gunjan,

Another option is to make this field as Primary CI.

And create another field Affected CIs with list as type next to Primary CI.