Configuration Item field search is causing high session wait time and slowness

rajesh29 · ‎09-07-2022

Hi Everyone,

In Agent Workspace incident view, Configuration Item field search is causing high session wait time and slowness. it takes more than 2 mins when ever user's search the item.

please help me on these. how to reduced the time taken?

Thanks in advance.

Rajesh B.

Sean Walters · ‎09-07-2022

Hi Rajesh,

Firstly I would suggest raising a hi-ticket with ServiceNow as there are so many factors to performance issues.

Secondly, have you made any changes to the reference qualifier of the configuration item field ?
Does this only occur on the workspace ? What about on the form view or list view ?

rajesh29 · ‎09-08-2022

Hi @Sean Walters

No, we did't do any changes in reference qualifier of the CI field.

yes, it occurs only Workspace.

Thank you!

rajesh Bandila.

Sean Walters · ‎09-08-2022

Hi Rajesh,

Yes I think it might be a platform issue then , we had something similar and raised a ticket with ServiceNow.

Never got down to the root cause but it did get resolved.

Hope that helps.