Configure Agent Assist in CSM Configurable workspace

[Hanvika123]

Hi , I need to configure Agent Assist in CSM Configurable workspace . I am replicating the OOB Action Assignment for Case table in Workspace Experience -> contextual side panel. but couldn't achieve the requirement. I followed the below product documentation: https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/workspace/task/add-... can anyone pls suggest , how to proceed further

[JagjeetSingh]

Hi,

Agent assist is configured OOTB in CSM Configurable Workspace. If you are trying to set for a specific table then follow below process.

1. Create your contextual search table configuration. Below link would help here.

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-se...

2. Create declarative action for contextual side panel. Navigate to Workspace Experience > Actions & Components > Contextual Side Panel > Click New. Sample configuration is below for incident table.

[pmaricle]

For anyone still running into this, we just had to deal with this for enabling on incidents and found this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995557