JagjeetSingh
Kilo Sage

Hi,

Agent assist is configured OOTB in CSM Configurable Workspace. If you are trying to set for a specific table then follow below process.

1. Create your contextual search table configuration. Below link would help here.

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-se...

 

2. Create declarative action for contextual side panel. Navigate to Workspace Experience > Actions & Components > Contextual Side Panel > Click New. Sample configuration is below for incident table.

 

 

JagjeetSingh3_1-1671261472152.png

 

 

 

Jagjeet Singh
ServiceNow Community Rising Star 2022/2023