Configure Agent assist on case type table or child table on csm/fsm workspace

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dilip123
Tera Contributor

‎12-12-2023 04:46 AM

On base case table Agent assist display correctly but on case type table Agent assist is not displayed.

1) Agent assist displayed on OOB Base case table - properly

dilip123_0-1702385003735.png

2) On case type table (Driver Case type  ) not displayed. 

dilip123_1-1702385070816.png

 

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Community Alums
Not applicable

‎12-12-2023 04:57 AM

Hi @dilip123 ,

Please follow the Steps mentioned in this Article :

https://www.servicenow.com/community/csm-articles/agent-assist-for-customer-service-case-types/ta-p/...