Configure Agent assist on case type table or child table on csm/fsm workspace

[dilip123]

On base case table Agent assist display correctly but on case type table Agent assist is not displayed.

1) Agent assist displayed on OOB Base case table - properly

2) On case type table (Driver Case type  ) not displayed. 

[Community Alums · Accepted solution]

Hi @dilip123 ,

Please follow the Steps mentioned in this Article :

https://www.servicenow.com/community/csm-articles/agent-assist-for-customer-service-case-types/ta-p/...