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Configure CAB

akhilaanil
Tera Contributor

I need to configure CAB 
The requirement is:

CAB meetings should schedule every wednesday's 6.30pm to 7.30pm and notification should send to the cab members before the meeting date and during each wednesday's meeting discussions should focus on changes that are scheduled to be implemented in the next two weeks.

If a change comes on one wednesday after 7.30, a message should saying like you must wait for 7 days to create a change request. Then on next Cab meeting there it will be discussing on the this change request.

How to implement this? Can anyone provide me with some references.

12 REPLIES 12

Hi @akhilaanil 

 

Do you have any changes on these conditions, try the same query at list view.

 

12th Feb is start and 26th is Planned end date and risk is high and then run.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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akhilaanil
Tera Contributor

I configured CAB, but i have a doubt in CAB Workbench Notification.

I have two stories for configuring CAB Workbench notification.
1) CHG - CAB Workbench: Notification (CAB Change Request Delegate added)
As the Change Management Process Owner, I would like delegates notified when they need to present a Change Request at CAB so that they can prepare the relevant Change Request.
For this we have a default notification right? CAB MAIL.pngCAB MAIL2.png

Is this the exact one? I want to know when this email is triggering. I want to test this notification. Can you provide me with the steps?

 

Hi @akhilaanil 

 

This is right one, check this event

sn_change_cab.change_request.delegate

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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delegate.png
This is the event but I am not getting any notification?

Hi @akhilaanil 

 

I am using OOTB only and tried in my PDI 

 

AGLearnNGrow_0-1739782989503.png

 

Steps:

 

Go to cab meeting

 

AGLearnNGrow_1-1739783023388.png

 

Add delegate and save

and email trigger. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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