Configure incident ticket page

vidhya_mouli · ‎10-06-2023

I want to add a tab which will display the description of the incident. How can this be done?

Peter Bodelier · ‎10-06-2023

You can configure this in the ticket_configuration table.

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

vidhya_mouli · ‎10-06-2023

I tried this but I need to add a separate tab. There is no easy way to do it OOBT

Peter Bodelier · ‎10-06-2023

Hi @vidhya_mouli

True it's not OOTB. You can add a new there, you however need to create a widget to show the data you want.

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

Mark Roethof · ‎10-06-2023

Hi there,

Havent's tried your use case specifically. I would need to reproduce.

Though if doing anything in this direction: "Standard Ticket > Standard Ticket Configuration" is your goto.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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