Configure Notifications through Secondary email

[rishabh31]

Dear Team,

can anyone help with the steps to follow on how to configure ServiceNow by using a secondary email for notifications? In other words, I want to use a second email just for notifications and nothing else.

Thanks in advance

[BharathChintala · Accepted solution]

@rishabh31 

Create a business rule on sys_email before insert that adds each recipient's alternate email address to the Recipients field.

(function executeRule(current, previous /*null when async*/) {

	// get the current recipient(s)
	var emailTo = current.recipients.split(',');
	for (var i = 0; i < emailTo.length; i++) {
		// look for a user matching a recipient email address
		var userRec = new GlideRecord('sys_user');
		userRec.addEncodedQuery('email=' + emailTo[i] + '^u_alternate_emailISNOTEMPTY');
		userRec.query();
		if (userRec.next()) {
			// found one, so add their alternate email
			emailTo.push(userRec.u_alternate_email);
		}
	}
	// save the recipients
	current.recipients = emailTo.join(',');

})(current, previous);

[rishabh31]

Thanks @BharathChintala Sir,

This is working fine, just to add in my ask that I have a custom field in my sys_user table named u_secondary_email and per your script just replaced the field name and its working as desired.

Thank you.

Marking helpful & Correct solution.

[SreerajCP]

Thanks @BharathChintala . It gave me a good starting point. As I prefered not to create a custom field like u_alternate_email on the user table (because the list was limited), I stored the alternate emails in a system property and went with the BR as below:

{
  "user1@example.com": "alt1@example.com",
  "user2@example.com": "alt2@example.com"
}

(function executeRule(current, previous /*null when async*/) {

    // Get the JSON string from the system property
    var emailMappingJSON = gs.getProperty('email.alternate.mapping'); 

    if (emailMappingJSON) {
        try {
            // Parse the JSON string into a JavaScript object
            var emailMapping = JSON.parse(emailMappingJSON);

            // Get the current recipient(s)
            var emailTo = current.recipients.split(',');
            var updatedRecipients = [];

            for (var i = 0; i < emailTo.length; i++) {
                var recipient = emailTo[i].trim();
                updatedRecipients.push(recipient);

                // Add alternate email if mapped and not already added
                if (emailMapping.hasOwnProperty(recipient)) {
                    var alternateEmail = emailMapping[recipient];
                    if (alternateEmail && updatedRecipients.indexOf(alternateEmail) === -1) {
                        updatedRecipients.push(alternateEmail);
                    }
                }
            }

            // Save the updated recipients
            current.recipients = updatedRecipients.join(',');

        } catch (e) {
            gs.log('Error parsing alternate email mapping system property: ' + e.message, 'Alternate Email BR');
        }
    }

})(current, previous);