Configure Security Incident (New UI) Workspace

Silvio_Marchio
Tera Expert

Hi all, 

 

I'm facing a requirement on the $app_sir_ui_index.do page.

I want to add here, into the closure information, the 'Root cause' field

 

MicrosoftTeams-image.png

 

Searching on documentation, were suggested to update just the 'SIR New UI' page but first of all I've not that, second thing, that page have not additional tabs.

I've also tried to update the form nearest to the view that we have into the workspace but nothing change

 

Hope in your support 

 

Kind regards

SM

 

1 ACCEPTED SOLUTION

Hi Natascha, 

 

please be informed that we contacted directly ServiceNow team and they told us that this specific workspace cannot be edited, the access is reserved just to ServiceNow developers 

 

Hope this help you 🙂

View solution in original post

5 REPLIES 5

Hi, sure!
So to add or change a related list in the New UI, navigate to:

Security Incident -> Incidents (New UI) -> Related List Configurations.
Here you can find the different categories that exist, and either add a category or add new relationships to the existing categories.

Follow the steps:


1. To create a new relationship that you want to add to the New UI, you need to create it in system definitions -> relationships.

 

2. Once you have created the relationship, you need to add it to the related lists associated with the security incidents. To do so, navigate to a security incident in the back end, click configure -> related lists -> view name: New UI - Related List Configurations -> Add your relationship.

For my use case, I wanted to create a relationship that only existed as a join. And to achieve that I had to add the relationship to the UI script: "SecurityIncidentConstants". I followed the format there, using REL:<sysid>. That achieves the same result as the previous step I mentioned.

3. You can then navigate to Security Incident -> Incidents (New UI) -> Related List Configurations. Open the category that you want to add the relationship to. Then click the 'New' UI action, and find it in the drop down menu. 


However, it is important to mention that I discovered that when an user pins the related list, the view is saved only for that particular security incident. So, each person and each security incident has an unique view.