Has anyone configured the Service Dashboard in Service Operations Dashboard to respond to ‘Incidents’ as well as Alerts?
Currently, the Service Dashboard only reacts to the severity of Alerts raised through Event Management for a specific Service and CI. However, I want to include the severity of Incidents raised directly in the ITSM, whether through email or manually, still linked to the Service. This way, critical ITSM incidents (non-ITOM) can be displayed on the Service Dashboard, providing a true representation of the current state of the Service.
Any information would be helpful.
