Configure the fields on the preview record

dev_K
Tera Contributor

Hi,

I am trying to configure the fields on a preview form.

In the incident form I have the preview for the service offering (yellow)

 

dev_K_0-1712646662791.png

 

 

 

dev_K_0-1712646782223.png

 

 

When I open this record (Service Offering) in the related list I have a tab "Service Commitments" and this is the field I would like to see on the preview.

 

 

dev_K_1-1712646923796.png

 

 

 

Thanks!

1 ACCEPTED SOLUTION

1. System UI > Views

2. Alternatives you can create a new form view from Form designer with name sys_popup

luffy3478_0-1712650182366.png

 

View solution in original post

6 REPLIES 6

Deepak Shaerma
Kilo Sage

Hi @dev_K 
which field you would like to see from the service commitments tab to service offering
Keep Learning

service commitment. Thanks!

Community Alums
Not applicable

Hello @dev_K 

please go through the this article :

https://www.servicenow.com/community/itsm-forum/select-what-fields-are-visible-on-a-record-preview/m...

 

Mark helpful if issue resolved.

in this article it is advised:

 

You will need to change the sys_popup view to change the fields.

 

where i can find this?